Frequently Asked Questions

Our partners are carefully selected local businesses (hotels, shops, lockers) that meet strict safety and service standards. Each location is verified and regularly checked for quality.

Yes, online booking is required. It takes seconds and gives you instant confirmation, directions, and full coverage: £3,000 guarantee and 24/7 support.

Yes, your peace of mind is our priority. All locations are carefully vetted and rechecked regularly. Every bag is covered by a £3,000 warranty and supported by 24/7 customer service.

Each bag is insured up to £3,000 against damage, theft, or loss. If something goes wrong, our 24/7 support team will guide you through the process to resolve the issue as quickly as possible.

Minor delays are fine, our partners are flexible. However, significant lateness—especially for pickup—may result in extra fees charged by the location. For peace of mind, choose the "Flexible hours" option when booking.

Bookings are non-refundable. You can change the number of bags or days in "Active Orders," but cancellations aren't eligible for a refund.

Each listing's location is verified, but we don't show the exact address before booking because some travellers have gone directly to stores and paid in cash. Offline visits aren't covered by our vetting or guarantees, so the address is provided only after booking to ensure full protection.